Privacy Policy

Last updated: April 3, 2026

DeleteFrom Inc. ("DeleteFrom," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (the "Service").

1. Information We Collect

1.1 Information You Provide

Account information: Name, email address, and password when you create an account.
Personal data for scanning: Phone number(s), email address(es), name, and other identifying information you submit for our scanning and removal service.
Payment information: Billing details processed securely through our third-party payment processor. We do not store your full credit card number.
Communications: Information you provide when contacting support or providing feedback.

1.2 Information Collected Automatically

Usage data: Pages visited, features used, time spent on the Service, and interaction patterns.
Device information: Browser type, operating system, device type, and IP address.
Cookies and similar technologies: See our Cookie Policy for details.

1.3 Information from Third-Party Sources

In the course of providing the Service, we access publicly available information from data brokers, people-search sites, and other Data Sources to identify where your personal data exists. This information is used solely to facilitate removal on your behalf.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service;
Scan Data Sources to identify where your personal data appears;
Submit removal and opt-out requests on your behalf;
Monitor for new appearances of your data;
Send you notifications about your exposure status, removal progress, and new threats;
Process payments and manage subscriptions;
Respond to your inquiries and provide customer support;
Improve our scanning algorithms and removal effectiveness;
Comply with legal obligations.

3. What We Do NOT Do

We want to be absolutely clear about what we do not do:

We never sell your personal data. Not to advertisers, not to data brokers, not to anyone. Ever.
We never share your data for marketing purposes. Your information is used only to protect you.
We never monetize your data in any way other than providing the Service you pay for.
We do not build advertising profiles or track you across the web.

4. How We Share Your Information

We share your information only in the following limited circumstances:

With Data Sources: We share your name, phone number, and/or email address with Data Sources solely for the purpose of submitting removal and opt-out requests on your behalf.
Service providers: We use trusted third-party service providers for payment processing, email delivery, hosting, and analytics. These providers are contractually bound to protect your data.
Legal requirements: We may disclose your information if required by law, subpoena, or other legal process.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Access controls: Strict role-based access ensures only authorized personnel can access user data.
SOC 2 Type II: We maintain SOC 2 Type II compliance, independently audited annually.
Infrastructure: Our services are hosted on enterprise-grade cloud infrastructure with regular security audits and penetration testing.

While we take every reasonable measure to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

Active accounts: We retain your data for as long as your account is active and the Service is being provided.
After cancellation: We delete your personal data within 30 days of account cancellation, except where we are required to retain it by law (e.g., billing records).
Scan results: Historical exposure data and removal records are retained during your subscription to show progress and are deleted upon account cancellation.

7. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data from our systems.
Portability: Request your data in a machine-readable format.
Opt-out: Opt out of non-essential communications at any time.
Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at privacy@deletefrom.com. We will respond within 30 days.

8. GDPR (European Users)

If you are in the European Economic Area (EEA), the legal bases for processing your data are:

Contract: Processing necessary to provide the Service you requested.
Consent: Where you have given explicit consent.
Legitimate interest: Improving our Service and ensuring security.

You have the right to lodge a complaint with your local data protection authority.

9. CCPA (California Users)

If you are a California resident, you have the right to:

Know what personal information we collect and why;
Request deletion of your personal information;
Opt out of the sale of your personal information (we do not sell personal information);
Not be discriminated against for exercising your rights.

10. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will delete it promptly. Parents and guardians may use the Service to protect their children's data on their behalf.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required by GDPR.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Service. Your continued use of the Service after changes are posted constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

DeleteFrom Inc.
Email: privacy@deletefrom.com
Address: [Your business address]